Our Policies

Shipping Policy

Chenelle Nu Jewelry Line

Privite Policy

Return Policy

Privacy Policy

At Chenelle Nu, your privacy is handled with intention, care, and respect.

This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way. By accessing or using our services, you acknowledge that you have read and understood the practices described below.

Personal Information We Collect

We collect personal information to provide you with a seamless and elevated shopping experience. This may include:

• Contact Information: Name, shipping and billing address, email address, and phone number

• Payment Details: Secure payment information and transaction confirmations

• Account Information: Login credentials, preferences, and saved settings

• Order Activity: Items viewed, added to cart, purchased, returned, or exchanged

• Communication: Messages or inquiries you send to us

• Device & Usage Data: IP address, browser type, and how you interact with our site

How We Collect Information

Your information may be collected in the following ways:

• Directly from you when you make a purchase, create an account, or contact us

• Automatically through your interaction with our website (such as cookies and analytics tools)

• Through trusted service providers who assist in operating our business

How We Use Your Information

We use your information to create a refined and personalized experience, including:

• Order Fulfillment: Processing payments, shipping orders, and managing returns

• Personalization: Tailoring your shopping experience and product recommendations

• Communication: Providing updates, confirmations, and customer support

• Marketing: Sending curated offers and updates (you may opt out at any time)

• Security: Protecting against fraud and ensuring safe transactions

• Legal Compliance: Meeting applicable legal and regulatory requirements

Sharing of Information

We share your information only when necessary and with discretion. This may include:

• Trusted partners who assist with payment processing, fulfillment, and operations

• Service providers who help maintain and improve our website

• Legal authorities when required to comply with applicable laws

We do not sell your personal information.

Data Security & Retention

We implement appropriate safeguards to protect your personal information. While no system is completely secure, we take reasonable measures to maintain the integrity and confidentiality of your data.

Your information is retained only as long as necessary to fulfill our services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Request deletion of your data

• Opt out of marketing communications at any time

To exercise any of these rights, please contact us directly.

Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their policies independently.

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted here with the revised effective date.

Contact

For questions, concerns, or requests regarding your privacy:

Email: business.chenellenu@gmail.com

Address:

4290 Bells Ferry Rd Nw

Ste 134-2322

Zip Code: 30144-7140

City: Kennesaw

State: Georgia

Shipping Policy

Processing Time

All orders are carefully prepared and processed within 1–5 business days (excluding weekends and holidays).

During high-volume periods, launches, or promotions, processing times may be slightly extended.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times (after processing):

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days (if available)

Please note: delivery times are estimates and not guaranteed.

Domestic & International Shipping

We currently ship to all countries

International customers are responsible for any customs duties, taxes, or import fees required by their country.

These fees are not included in the purchase price or shipping cost.

Tracking Information

Once your order ships, tracking details will be sent to the email provided at checkout.

Please allow up to 24–48 hours for tracking to update.

Lost, Delayed, or Stolen Packages

Chenelle Nu is not responsible for packages once they are marked as delivered by the carrier.

If your package is delayed, lost, or stolen, please contact the shipping carrier directly using your tracking number.

If you experience an issue, feel free to reach out to us — we’re always happy to assist where possible.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Orders returned due to incorrect addresses may require an additional shipping fee to be reshipped.

Order Changes & Cancellations

Once an order has been placed, it cannot be modified or canceled as processing begins quickly to ensure timely delivery.

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Questions

If you have any questions about your order or shipping, please contact us at:

📧 business.chenellenu@gmail.com

Return Policy

We have a refund policy of 7 days.

You will have 7 days to contact me from when you received your order to let me know you'd like a refund.

To be eligible for a refund, your items must be in the same condition in which they were sent, be unworn/unused, and be in the original packaging.

You will also need a proof of purchase or order confirmation email.

To let me know you'd like to start a return, please email me at business.chenellenu.com or fill out our contact form page and once your return request is accepted, it can be sent back.

Customers are responsible for return shipping labels.

Please do not send me a return without first contacting me as it will not be accepted.

Items not eligible for a refund include all apparel (as these are made to order), personalized items, monthly clubs or subscription boxes, digital downloads, gift cards, mystery grab bags, and sale items.

I am unable to offer exchanges on apparel due to these items being made to order.

Once your return is processed, you will receive a confirmation email letting you know that your refund has been completed and it will go back on your original payment method.